At BIOCAD DENTAL LABORATORIES we are proud of the quality of our products. Our first concern is our customer satisfaction.
Our products are guaranteed against defective materials and workmanship. If the case is unsatisfactory, simply return it and we will adjust, repair or remake the case free of charge. In order to receive this warranty, the doctor must provide us accurate impressions, models, records, implant parts and attachments. Please see below for our product warranty schedule.
**Old dental prosthesis must be returned with model work in order for the warranty to be applied.
This warranty does not apply:
(a) damage caused by non-lab related problems such as accident, abuse, misuse, poor-quality impression, improper preparation, unclear instruction, failure of supportive tooth or tissue structure, improper dental hygiene etc.
(b) changes to the original prescription such as design, materials, shades
(c) costs associated with lost chair time, lost wages, bills from another dental lab etc.
Our product warranties are as follows:
|Metal Restorations, CAD/CAM PFMs, PFMs, Solid Zirconia Restorations||5 years|
|Custom Implant Abutments||5 years|
|All-Ceramic Restorations – Anterior region||3 years|
|All Ceramic Restorations – Posterior region||2 years|
|Sergical stent||90 days|
|Night Guard||90 days|
The warranty starts from the date of delivery