FAQs

New Accounts

How do I open an account with BIOCAD Dental Lab?

Download the prescription and payment agreement. Complete both documents and sign. Then call us so we can make an arrangement for pick-ups.

How do I request BIOCAD’s price list?

Please fill out the form  below and we will email or send our latest price list.

Please note that we can only send our price list to registered dentists and dental office staff.

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Warranty

How long is the warranty period of my restoration done by BIOCAD Dental Lab?

We will repair or replace our products according to our warranty schedule if defective due to materials and/or workmanship.

Warranty & guarantee


Production time

How many days are required to fabricate my restorations?

It depends on individual case. Please see our production time chart for detail.

Do you take rush cases? And how soon can I get them?

Rush cases are dealt with on an individual basis, depend on the type and volume of the cases we have at the time in our lab and we will do our best to accommodate your request. Please contact us to make an arrangement.


Payment

What type of payment methods do you accept?

We accept visa or cheques.

When is my payment due?

All statements must be paid in full by the 15th of the month in which the statement is prepared. A “Payment Agreement” must be completed prior to work authorization. By signing a BIOCAD Dental RX and/or sending cases to BIOCAD Dental Lab, you are agreeing to the payment terms and policies.  BIOCAD is not liable for incidental or consequential damages. Late payments will incur a 2% per month finance charge.


Technical Support

Can BIOCAD Dental Lab help me with selecting the right material for my patient?

Our experienced Registered Dental Technicians are glad to discuss with you and your patient for the right type of treatment plan.

Can BIOCAD Dental Lab help me to select the brand and the size of stock implant parts? Or fabricate custom abutment?

Our implant specialist is able to assist you from selecting the parts to taking impression.  We fabricate all major brands of implant including Nobel Biocare, BioHorizons, Implant Direct, Straumann and Zimmer. We are also able to fabricate custom abutments in titanium or zirconia using Nobel Biocare Procera® system.